uuokk Privacy Policy Your Information Is Protected

Last Updated: January 2026 — This policy applies to the Bangladesh market.

Introduction and Purpose

uuokk is a trusted online casino and betting platform in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users. This Privacy Policy ("Policy") explains how uuokk collects your personal information, how it is used, where it is stored, and how it is kept secure.

By using the uuokk.lat website and app, you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact us at [email protected].

This policy has been drawn up in accordance with applicable laws and regulations in Bangladesh and may be updated from time to time. We will publish any changes on the platform and notify you where applicable.

1

What Information We Collect

1.1 Registration and Identity Information

When you open an account with uuokk, we collect the following information:

Full name and date of birth
National ID number (NID) or passport details
Email address and mobile number
Residential address
Occupation and source of income (for KYC verification)

1.2 Financial and Transaction Information

To process your transactions through our payment system, we collect:

bKash, Nagad, Rocket, Upay account numbers
Bank account details (where applicable)
Deposit and withdrawal history
Betting and gaming transaction records
Wallet balance and bonus history

1.3 Technical and Usage Information

When you use our platform, the following is collected automatically:

IP address and device type
Browser information and operating system
Login time and session duration
Page visits and click patterns
Information collected through cookies and tracking technologies

1.4 Communication and Support Information

When you contact us, the following is collected:

Live chat conversation records
Email content and attachments
Complaint and review information
Responses to surveys or feedback forms

2

Purpose of Data Use

uuokk uses your personal information only for specific, legitimate, and necessary purposes. We never use your information in an excessive or unnecessary manner.

2.1 Service Delivery and Account Management

To create and manage your account
To complete identity verification (KYC) and confirm age (21+ years)
To process deposits and withdrawals — minimum deposit ৳500, minimum withdrawal ৳1,000
To provide and manage bonuses and promotions
To manage the VIP program

2.2 Security and Compliance

To prevent fraud, money laundering, and illegal activity
To ensure account security and prevent unauthorized access
To meet applicable legal obligations
To enforce responsible gaming policies

2.3 Customer Service and Communication

To provide 24/7 Bengali live chat support
To respond to your complaints and questions
To send important account-related notifications
To send promotional messages with your consent

2.4 Service Improvement and Analytics

To improve the performance and usability of the platform
To personalize your gaming experience
To identify and resolve technical issues
To produce business statistics and reports (anonymized, aggregated data)

3

Sharing Information with Third Parties

uuokk does not sell or rent your personal information. However, in certain circumstances we may share necessary information with trusted partners:

Payment Processors

Necessary information is exchanged with bKash, Nagad, Rocket, Upay, and associated banks to complete your financial transactions. These processors operate under their own privacy policies.

Technology and Software Providers

Gaming software providers (including Pragmatic Play, Evolution Gaming, Spribe, and others) and the organizations that manage our technology infrastructure receive only the minimum information required.

Legal Authorities

In the case of a court order, legal process, or a valid request from a government authority, we are legally required to provide relevant information. Only the minimum necessary information is provided in such cases.

Fraud Prevention Agencies

Information may be verified with relevant security agencies for the purpose of preventing money laundering and detecting fraudulent activity.

Outside of the above cases, uuokk never transfers your personal information to any third party without your consent. Our agreements with all third parties include data protection obligations.

4

Cookies and Tracking Technologies

The uuokk website and app use cookies and similar tracking technologies to improve your experience.

4.1 Essential Cookies

These cookies are essential for the core functionality of the platform — maintaining login sessions, ensuring security, and remembering your preferences. They cannot be disabled, as the site would not function properly without them.

4.2 Functional Cookies

These cookies are used to remember your language preferences, gaming settings, and personalized experience. They save you the trouble of configuring settings on every visit.

4.3 Analytics Cookies

These cookies are used to collect anonymous usage data for evaluating and improving platform performance. This data does not directly identify any individual.

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

5

Data Storage and Security

5.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for the applicable legal period due to legal obligations, fraud prevention, and dispute resolution needs. Information that is no longer needed is deleted securely.

5.2 Encryption and Security

We protect data transmission using industry-standard SSL/TLS encryption. Stored data is also kept in an encrypted state. Our systems are kept secure through regular security audits and penetration testing.

5.3 Access Controls

Only authorized staff can access your information, and their access is limited to only the information needed to carry out their responsibilities. All staff sign confidentiality agreements.

5.4 In the Event of a Data Breach

If a data breach occurs and it poses a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible. We have an emergency response plan in place to handle such situations.

6

Your Rights and Choices

uuokk believes every user should have control over their own information. Your key rights are described below:

6.1 Right to Access Information

You can find out at any time what information we hold about you. Send a request to [email protected] and we will provide you with a copy of your information.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly in account settings; for other information, please contact our support team.

6.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or security reasons.

6.4 Right to Object to Processing

You can object at any time to marketing communications or profiling. We will stop that processing immediately after your request.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us:

Directly in Bengali via 24/7 live chat
Email: [email protected]

We will verify your request in a timely manner, take the appropriate action, and inform you of the outcome.

7

Protection of Minors

uuokk strictly prohibits participation by anyone under the age of 21. We do not knowingly collect personal information from any minor.

Age verification is a mandatory step in the registration process. If for any reason we learn that a minor has registered on our platform, their account will be closed immediately and the information collected will be deleted.

If you believe a minor you know is using our platform, please notify us at [email protected]. We will take swift action.

8

Policy Changes and Updates

8.1 Notice of Changes

uuokk reserves the right to update this Privacy Policy at any time. If there are any significant changes, we will:

Publish a clear notice on the website
Notify you at your registered email address
State the effective date of the revised policy

8.2 Consent Through Continued Use

Continuing to use the platform after a policy update will be considered your agreement to the new policy. If you do not agree with the changes, you can contact [email protected] to request that your account be closed.

We always keep an archived copy of the current policy on our website so you can review it at any time.

9

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to contact us. The uuokk privacy and data protection team is always ready to serve you.

Live Chat Support

Speak with us directly using our 24/7 Bengali live chat. This is the fastest way to get a response.

Email Contact

For detailed privacy-related requests or complaints, email us at: [email protected]

For more information, please also read our Terms and Conditions and Responsible Gaming pages.

uuokk's Privacy Policy